Payment, Refund & Cancellation Policy

Last Updated: August 31, 2026

1. Accepted Payment Methods

PrintExpress supports two main payment channels:
• Online Gateways (Razorpay): Credit Cards, Debit Cards, Netbanking, Wallets, and Instant UPI.
• Direct UPI / QR Code Verification: Scan merchant QR or pay to official UPI ID (printexpress@upi). Must submit 12-digit UTR reference ID for manual verification.

2. Order Cancellation Policy

Due to the custom print-on-demand nature of personalized documents, orders cannot be cancelled once production/printing has commenced.
• Pending / Payment Verification Stage: Cancellation requests submitted before admin payment approval receive a 100% refund.
• Printing / Processing Stage: Once document printing or binding has started, cancellation is not eligible for refund.

3. Refund Policy

Refunds are issued under the following conditions:
• Defective or Damaged Print Quality: If pages are missing, text unreadable, or binding damaged due to courier/printing error.
• Processing Timeframe: Approved refunds are credited to the original payment source within 5–7 business days.

4. Wallet Credits & Promotional Rewards

Referral credits and promotional bonus credits are non-transferable, non-refundable as cash, and can only be redeemed against print order discounts on PrintExpress.